Kenmore, Jedburgh, TD8 6JH  01835 869 679

Payment & Terms

The Abbey Bridge Tollhouse Terms and Conditions

Your Statutory Rights – Cooling-off Period By law, you have the right to withdraw from your purchase of an item within 7 working days of the day after the date the item was delivered to you.

To cancel your purchase under this cooling-off period, please contact The Abbey Bridge Tollhouse immediately, details are on our Contact Us page, giving the reason for the return as ‘contract cancellation’. For your protection, we recommend that you use a recorded delivery service.

Please re-package the relevant item securely and send it to us so that we receive it in good condition within 7 working days of the day after the date that the item was delivered to you. The return address is given on the Contact Us page.

Please note that you are responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. If we do not receive the item back from you after a ‘contract cancellation’, we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation, we will refund the relevant part of the purchase price for that item together with the item’s normal delivery charge, if applicable. We cannot refund any additional priority, express or courier component of the delivery charge.

For more information on your Statutory Right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry’s Web site at https://www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy

Abbey Bridge Tollhouse Prices

The prices for goods quoted on this website are fully inclusive and include UK taxes or any other charges (unless otherwise stated).

Payment is handled after you place your order and all prices include 17.5% VAT.

Please note to reduce our exposure to online fraud we will contact you for payment directly to proceed offline. We will not ship goods outside the UK and ROI without a satisfactory credit check.

All of our goods are sent using a ‘signed for’ service. We cannot send goods to a PO Box address.

In addition, we will not normally deliver goods to a delivery address which is different to the invoice address unless verified by us that it is a bona fide address at the time of the Order.

We will process any order rapidly and email you an Order Confirmation by no later than the close of business the following working day. We will aim to complete packaging and handing over to our delivery partner within a maximum of 4 working days (depending on stock levels). In general you should receive your goods within 7 working days, but you should allow a maximum of 14 days. Please note that enamelled stove orders can take up to five weeks to fulfil.

Delivery of your stove

Cast iron stoves are very heavy and require a specialist delivery service which can be expensive. It is important that when you place your order with us that you advise us of any potential delivery problems. The Abbey Bridge Tollhouse reserves the right to charge for an unsuccessful delivery where it has failed because we have not been given the information to alert our delivery partner to such problems.

If you experience any problems in goods delivery, please do not hesitate to get in touch with us and we will be pleased to assist you. Full contact details are available on the Contact Us page.

Confidentiality

We collect information from you when you purchase goods to enable us to process your order and also to be able to get in touch with you in the rare event of any problems. We shall not disclose this information to any third party.

Suitability

Parents are advised that Abbey Bridge Tollhouse products are unsuitable for children and may also contain small parts. Children should always be supervised where there is a stove in operation.

Extent of Liability

All goods sold on this site have been carefully checked and appropriately tested.

In no circumstances whatsoever shall the liability of any parties involved in the supply of products via this site exceed the invoice value of any goods supplied.